BERGER had its colourful beginnings in 1760 and since its inception BERGER Caribbean has been providing innovative, cutting-edge paint products and services. Equipped with manufacturing plants in each island, BERGER is the largest paint-manufacturer in the English-speaking Caribbean, with 95% of the company’s products manufactured locally. Whether it’s bright decorative interior colours or protective exterior stains, their beautiful line of products keeps customers .
Berger Paints Caribbean's Support and Cloud Services
An elevated Cloud Hosting and Website Support experience
The Challenge
BERGER’s shop window is its website. Customers view inspiration photos, choose colours, choose paints and help prepare project plans all via the online platform. With all these critical features, the website needed expert support, technical maintenance and a robust cloud hosting solution. There needed to be a team in place to ensure the platform does not struggle to deal with peaks in user demand, surges in performance requirements or outdated CMS software and backend extensions.
The Solution
BERGER’s approach was to tap into third party resources and expertise when necessary, allowing them to focus on innovation and servicing internal and external customers. Today, Quoviz hosts and supports both the website’s testing and production environments. The services hosted include a fully managed, high availability cloud solution with advanced web application security and built-in disaster recovery. Because the customer experience is reliant upon rich content, Quoviz also hosts the content delivery system.
The Results
With the expert guidance of a broad range of support skills – from account management to technical account management, customer experience and tech assistance – BERGER has experienced some incredible benefits:
Extreme Agility
Having the ability to scale capacity both at the data centre level and at the connectivity level to respond instantly to changes in traffic, launches and promotions, and the demands of new rich media content.
Cost-Effective / Focus on Value
By gaining access to state-of-the-art technologies, without the management costs and time allows BERGER’’s IT team to focus on delivering innovations without spending undue budget on technology they would otherwise have to constantly expand and update
Rapid Innovation
The means to access the latest technologies to help ensure the test phase for new marketing and sales applications is as rapid and seamless as possible.
World-class Resilience
Hosting fully redundant infrastructures coupled with robust SLAs has ensured the hosted systems deliver 99.99% availability around the clock in every territory.
Exceptional Customer Experience
One that is able to play an active role in further enhancing brand satisfaction and, as a consequence, brand equity.
Security & Compliance
By accessing Quoviz professional services expertise in cyber security and hosting platforms with compliance built in.
