Every KISS cake order, from the phone call to the delivery van.
KISS sells cakes through thirteen outlets, on delivery routes, to large accounts and over the phone. Every one of those orders runs through DCMS, the Dessert Cake Management System we rebuilt from scratch for KISS. It has planned every KISS cake bake since August 2020.
KISS Baking Company
Bakery and food manufacturing, Trinidad and Tobago
August 2020
One system from the first call to the signed hand-over.
Takes every kind of order
Special, booth, route, stock and key account orders on the same screens
Builds the cake as it's ordered
250+ cakes from a few base cakes, with flavour, icing, an edible image and a greeting, priced as it changes
Sets the priority
Regular, late, rush or manual, worked out from the order itself
Locks the plan each evening
One Production Summary with the batch requirements for every base cake and finish
Gets it out the door
Colour-coded delivery notes and drop sheets for every outlet and route, signed for on hand-over
Closes the loop
Feedback and complaints logged against the order they came from
Runs the booths
Clock-in, rosters and stock counts for every outlet
Gives each team its own view
Ten roles, each seeing only the screens it needs
How we ran two systems side by side until the numbers matched.
The full story of the rebuild and the switch-over follows.
